ITIL 4 Foundation is the entry-level certification, providing general awareness of the key elements, terminology, and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices. This course prepares the student for the ITIL 4 Foundation exam.

 

ITIL® is the world's leading best practice framework for implementing IT Service Management. Organizations use

ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in an organization.

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This course is accredited by Peoplecert.

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Target Audience:

• IT professionals 

• Business operation managers

• IT audit professional

• Business support professionals 

• Database administrators

• Service delivery professionals

• Quality analysts

• Application development and management professional

 

Duration: 3 days

 

Delivery: Classroom & Virtual Live

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Start Date: Please Call