This program prepares students to deal with the problems they may encounter when supporting Personal Computers in an office environment. It provides in-depth knowledge of both computer hardware and software and prepares students to take the A+ certification exams. Students will have practical hands-on experience in troubleshooting computer problems and assembling a computer.

Successful students may choose to progress to advanced qualifications such as MCSA, MCSE which are in high demand.

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Duties and Responsibilities:

• Oversee the daily performance of computer systems.

• Answer user inquiries regarding computer software or hardware operation to resolve problems

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment,
  following design or installation specifications

• Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

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Job Titles:

Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Representative, Computer Systems Analysts, Computer Hardware Engineers.

 

Exams:

This course prepares the student for the following exams

• CompTIA 220 – 1001

• CompTIA 220 – 1002

 

Duration: 12 weeks

 

Delivery: Classroom & Virtual Live

 

Start Date: Please Call